Frequently Asked Questions
Last updated: February 01 2026
Cashback Basics
Yes, it's completely free. There are no membership fees or hidden charges. You can sign up and start earning cashback right away without any cost to you.
When you shop through our website at participating retailers, we earn a commission then share most of it with you as rewards.
We partner with over 4000 retailers across various categories, including fashion, electronics, travel, gifts and more. You can find a full list of participating stores on our website or app. We're constantly adding new partners to provide you with more cashback opportunities.
Yes. Cashback rates are set by stores and may change or expire. We keep track of the latest rates and update them regularly.
Earning Cashback
A qualifying purchase is a completed order that:
- Is made after clicking through CashbackGoat
- Is not returned, canceled, or refunded
- Meets the store's cashback terms and exclusions
Typically, orders are reported in a short time from either the ship date or order date depending on retailer policy. On average, cashback get posted to your "Pending Balance" within 1-3 business days from the date.
However, it can take up to 14 days after the order date for CashbackGoat to receive confirmation of the purchase or that an offer has been completed.
If you return or cancel an order, the cashback associated with that purchase will ineligible. This ensures accuracy and prevents fraudulent claims.
When making changes to an order, some stores will negate the first original order and generate a new order that does not have a cashback. Our best advice would be to cancel your original order and re-order through CashbackGoat.
When making changes to an order, some stores will negate the first original order and generate a new order that does not have a cashback. Our best advice would be to cancel your original order and re-order through CashbackGoat.
Yes, but only coupons listed on CashbackGoat are guaranteed to work with cashback. Using external coupon codes may void your cashback. Always check the store's terms for any restrictions.
Payments & Withdrawals
Pending Cash Back are initially posted to your account upon initial receipt of an order from our partner stores. They stay in a "Pending" state for 90 days (based on the "Posting Date") to account for different store return policies, order cancellations and to provide ample time for collection of commissions from stores.
Once Pending Cash Back have moved to Available status, it can be "cashed in" by requesting a payment.
Once Pending Cash Back have moved to Available status, it can be "cashed in" by requesting a payment.
You can withdraw once your Available cashback reaches the $25 minimum threshold. We offer PayPal and Venmo payments, processed in the first week of each quarter. Go to your account settings to request a payout.
Cashback may be pending or missing if:
- The store hasn't confirmed the purchase yet
- An ad blocker or VPN was used during checkout
- Another coupon or cashback site was used
- The purchase was returned or modified
We currently offer PayPal and Venmo for cashback payouts, processed in the first week of each quarter. We're working on adding direct bank transfers and digital gift cards.
Sign-Up Bonus
Yes! New members receive a $10 welcome bonus when they make their first qualifying purchase(s) totaling $25 or more through CashbackGoat. This bonus is in addition to any cashback you earn on your purchases.
To earn your sign-up bonus, you need to:
- Make qualifying purchase(s) totaling $25 or more through CashbackGoat within 90 days of signing up
- Have a verified email address
Your $10 sign-up bonus will be credited to your account within 7-14 days after your qualifying purchase(s) totaling $25 or more are confirmed by the retailer. The bonus will be approved and available for withdrawal within 30 days of being credited.
The sign-up bonus is limited to one per person and requires qualifying purchases totaling $25 or more. You must maintain an active account in good standing to keep your bonus. Creating multiple accounts to claim additional bonuses is prohibited.
Refer-A-Friend Program
Our Refer-A-Friend program rewards you with $10 for each friend who signs up and makes their first qualifying purchase. Your friend also receives a $10 welcome bonus. It's a win-win way to share the benefits of cashback shopping!
Inviting friends is easy! Choose one of these methods:
- Send an email invitation using your referral dashboard
- Share your unique referral link with friends via text, social media, or email
For you both to earn the $10 bonus, your friend needs to:
- Sign up for CashbackGoat using your referral link or email invitation
- Make their first purchase of $25 or more through CashbackGoat within 30 days
- Complete the purchase without using other cashback services
Your $10 referral bonus will be credited to your account within 7-14 days after your friend's qualifying purchase is confirmed by the retailer. The bonus will appear in your account balance and can be withdrawn once you reach the $25 minimum payout threshold.
No limit! You can refer unlimited friends and earn $10 for each successful referral. The more friends you invite to CashbackGoat, the more bonus rewards you'll earn.
Technical Issues
If your cashback isn't tracking, try these steps:
- Disable ad blockers and browser extensions
- Update to the latest browser version
- Clear cookies and restart your shopping session
- Contact our support team with your order details if issues persist
To ensure your purchases are tracked correctly:
- Always start your shopping trip from our website or app
- Make sure you're logged into your account
- Complete your purchase in one session without leaving the retailer's site
- Avoid using other cashback or reward programs simultaneously
- Clear your browser cookies before shopping if you've visited the retailer's site directly before
Absolutely. We use enterprise-level encryption and industry-standard security measures to protect your personal and financial information. We never store credit card details - all transactions are processed securely by trusted payment partners. Review our Privacy Policy and Terms of Service for complete details.
We're currently focused on delivering the best web experience. A mobile app may be added in the future.